Policies and Procedures

Mileage Policy

• Standard Mileage Rate: A mileage fee of $0.63 per mile will be charged for travel beyond a 25-mile radius from the main office or service provider’s location.
• Extended Travel: For distances exceeding 50 miles, additional travel time may be billed at an hourly rate of $20 per hour.
• Calculation: Mileage is calculated from the starting point to the appointment location and back to the starting point.
• Waivers: Mileage fees may be waived for bulk testing contracts or under special agreements.

Fees

Same Day Appointment Fee

• Urgency Fee: A same-day appointment can be arranged for an additional fee of $50 (subject to availability.)
• Booking Window: Same-day appointments must be booked at least 4 hours in advance. Requests made after 2:00 PM may incur an extra fee.
• Availability: Same-day appointments are not guaranteed and are based on the availability of staff and resources.
• Payment: The urgency fee must be paid in full at the time of booking.

Additional Parties

•  Base Fee Coverage: The base testing fee includes up to two parties (e.g., one alleged father and one child).
• Additional Party Fee: For each additional party (e.g., another child, mother, etc.), an extra fee of $50 will be applied.
• Group Discounts: Discounts may be available for testing more than three additional parties. Contact our office for a customized quote.

Documentation: 

• All parties must provide valid identification and consent forms before testing.

Refund Policy

Refund Eligibility

• Refunds are available if a cancellation request is received at least 48 hours before the scheduled appointment.
• Processing Time: Approved refunds will be processed within 10 business days from the date of the request.
• Non-Refundable Fees: Same-day appointment fees, mileage fees, and any lab processing fees are non-refundable.
• Partial Refunds: If testing has commenced but not completed, a partial refund may be
•  issued, excluding costs for services already rendered.

Cancellation Policy

Standard Cancellation: 

• Cancellations must be made at least 48 hours before the scheduled appointment to avoid any penalties.

Late Cancellations: 

• Cancellations made within 24-48 hours of the appointment will incur a cancellation fee of $50.

No-Show Policy: 

• Failure to appear for an appointment without prior cancellation will result in the full charge of the service fee, and no refunds will be issued.

Rescheduling: 

• Appointments can be rescheduled once without penalty if notice is given at least 24 hours in advance.

**These policies and procedures are designed to ensure that all DNA testing services are conducted efficiently and fairly. For any questions or special requests, please contact our office directly.**

Need help?

Contact us at {email} for questions related to refunds and returns.